As part of our commitment of providing quality services, BEAMKO aimed to provide customer’s satisfaction and to achieve our aim, it is a part of our program to ensure that our seafarers can perform well without prejudice and feel free to work efficiently and effectively. Kindly rate your satisfaction survey given below criteria using the 5-point evaluation system, 5 being your highest satisfaction rate.

    Criteria
    Points
    Remarks
    Competency of BEAMKO (as Manning Agency)
    1. Properly attended in the office.
    54321
    2. Assistance on processing all documents related to embarkation
    54321
    3. Service records are released on time.
    54321
    4. All queries about allotment are properly explained.
    54321
    5. Allotments are updated.
    54321
    6. Allotment payslip are properly received upon completion of the contract or upon request of the seafarer of allotee.
    54321
    7. All officers and crew are given Familiarization Training immediately on joining the ship.
    54321
    8. In-house training/seminar offered by the manning agency are relevant to my job on board.
    54321
    Competency of Officers on Board (for Rating's evaluation)
    1. Master and officers are adequately experienced to safely operate the vessel in her current trade.
    54321
    2. Master and officers are all accomodating and with good leadership.
    54321
    3. Master and officers are well trained and responsible in their duties.
    54321
    Competency of Ratings on Board (for Officer's evaluation)
    1. Prompt and works on time.
    54321
    2. Obedient and responsible.
    54321
    3. Respectful to all officers and willing to learn from them.
    54321
    4. Well briefed on ships and safety procedure.
    54321
    Ship's Procedure
    1. The standard operating procedures and ship policies on ship to shore communication, working constraints, and safety procedures were effectively communicated and understood.
    54321
    2. Non-conformity / accident / complaint raised and handled in satisfactory manner.
    54321
    3. The MLC 2006 standard was religiously followed on board.
    54321

     

    Rank
    Last Name, First Name
    Last Vessel